More customer service adventures…
A week or so ago I sent the following note to 3 (a mobile phone service provider in the UK.) I was asking about getting their service and ordering it an advance before I arrive to make sure that they have the item I want in stock.
Hello, I will be arriving in London on the 17th and I'm interested in purchasing one of your "MiFi" Pay-as-you-go units and a monthly plan for while I'm in the UK. It appears that I can't order one in advance and request a store pick up...or can I?
If I can't order in advance, do you have a good stock so that I will be able to get one upon my arrival? If not, I can order a similar solution here in the USA, but it's only a rental and I would prefer yours for future trips back to the UK. Thank you very much, Jon Trask
Seems straightforward…at least it did to me….
Here’s the reply…(highlights are mine)
Thanks for your recent query. I’m sorry but we won’t be able to call you back. (huh?) As stated on our website, we can only handle queries from existing customers. (Um, I'm trying to become an existing customer...that would be the point of my e-mail.)
However, if you would like to know more about our products and services you can visit our website (Been there, hence MY ACTUAL QUESTION, the one that you seem to have missed.) or call our 3Store Helpline on 0844 481 2353 (charged at standard rate).
Alternatively, you can also call our Direct Sales team on 08003 589571 and select Option 1. Their working hours are: * Monday to Saturday: 8am - midnight * Sunday: 10am - midnight For any further queries, please give us a call on 0843 373 3333 (5p/min from a BT landline, other networks may vary) and we’ll be glad to help you.
Thanks for contacting 3.
So…do you see any connection to the question that I asked? I’m not seeing any….
Now, do I risk them not having the item that I want in stock when I get to London? (And if they don’t, then not have a WiFi connection for Glastonbury?) Or, do I rent the Fonmingo unit here in the States and take it with me for some piece of mind…same price, but I’d own the one purchased in the UK.
Think that I’m going to risk it, but wow…what a non-sequitur of an answer.
I guess bored and inattentive customer service folks really are quite alike where you go in the world.